WHO DO I CONTACT IN CASE OF A MAINTENANCE EMERGENCY?
For After Hour Maintenance Emergencies please call 920-567-3100. Please leave a detailed message or send a text, including your name, number, building, and apartment information, along with your maintenance emergency. Your call will be returned as quickly as possible. You must also submit a work order for all after hour emergencies. The maintenance staff does not handle tenant disputes. For fire, life and safety concerns or emergencies call 911!
WHAT ARE CONSIDERED MAINTENANCE EMERGENCIES?
Please contact the maintenance staff immediately if the following occurs:
- No heat
- Gas leaks
- Water damage
- Locking mechanism breaks inside a door handle & occupant is locked inside
WHERE ARE THE WATER SHUT OFF VALVES FOR MY APARTMENT?
Shut off valves are located within the vicinity of the appliance you need to shut off. Please see list below:
- Main shut off for entire apartment: downstairs hallway closet (not all complexes have access)
- Toilet(s): bottom left or right of the toilet; connected to the wall
- Kitchen/bathroom faucets: underneath kitchen/bathroom sinks
- Washer: backside of washer on laundry wall
- Dishwasher: underneath kitchen sink
HOW DO I HANDLE A DISPUTE WITH ANOTHER TENANT?
All tenant disputes must be in writing. Please e-mail your Property Manager or drop off a letter detailing your dispute to the leasing office. This will assist the Property Managers with adequately documenting the situation, so that they can address the appropriate person(s) involved. In addition, tenant disputes are handled by the Property Managers only and should not be presented to the maintenance or cleaning staff as they will be unable to assist you. Lastly, please refrain from leaving the Property Managers and their staff members any voice messages regarding tenant disputes.
WHAT ARE THE RENTAL QUALIFICATIONS OR REQUIREMENTS?
You must be 18 years or older to rent an apartment and to qualify as a tenant you must meet several income, criminal and credit requirements. First, we will conduct a review of your financial obligations and verify your employment and income status. Furthermore, we will examine your criminal background records, along with investigating your rental and eviction history. Lastly, a copy of your consumer credit report will also be processed. Your application can be denied if you fail to meet any of these requirements. Please click on the "Apply Now" button located under each properties "Available Units" tab for application instructions.
WHEN CAN I SCHEDULE A VIEWING OF AN APARTMENT?
You must schedule an appointment 24-hours in advance if you wish to view an upcoming vacancy as we are required to give the current tenant(s) advance notice.
WHEN WILL AVAILABLE UNITS BE POSTED?
Please contact your Property Manager or check the website 30-60 days prior to your desired move-in date as tenants return their renewal/vacate letters within this time frame. However, vacancies can pop up anytime, so feel free to visit the website periodically for updates. This information is posted and updated regularly under the "Available Units" tab for each property.
DO YOU HAVE A WAITING LIST?
Apartments are reserved on a first-come-first-serve basis. If there are no vacancies listed on the "Available Units" tab go to the "Contact" tab and select "Send a Message." This will allow you to e-mail the Property Manager for the complex you are interested in. If the property is currently adding to their waiting list, the Property Manager will send you a pre-qualification questionnaire. You will be placed next in line for any upcoming vacancies should you meet the pre-qualification criteria. Once prequalified you will be contacted to complete an application for residency as soon as there is a unit that meets your desired specifications and move in date.
WHAT LEASE TERMS ARE AVAILABLE?
Tenants are required to sign a 12 month lease, sometimes longer, if the move-in date falls between the months of December-March or during promotional periods. After the 1st year, tenants are presented with the option of converting to a month to month lease or renewing for an additional 12 months. Short term leases are not available initially.
WHAT ARE THE MOVE-IN REQUIREMENTS?
Security deposit (equals 1 months’ rent) and 1st months’ rent are due at the lease signing. If these amounts are not received, tenants will unable to move into the apartment.
WHAT ARE MY PAYMENT OPTIONS?
No Cash is accepted. Check or money order are accepted at the leasing office. Once your AppFolio tenant portal is activated, you are able to make online payments. Please review the fees for the types of payments made online from you AppFolio portal.
You may also make electronic cash payments, this is similar to a Money Order but is thru EFT. Ask your Property Manager for a "Cash Slip" if this is your desired payment method.
WHEN IS RENT DUE?
Rent is due on the 1st day of each month in full without notice. If rent is received/postmarked after the 5th of the month, a $50.00 late fee will automatically be charged to your account, per the terms of your lease. If you are utilizing your banks bill pay services, please make sure your payment is scheduled to be delivered to the leasing office by no later than the 5th of each month to avoid the late fee. Rent can be dropped off to the office or placed in the drop box located outside the office. The best payment option is to make payments thru your AppFolio on-line portal.
WHEN WILL MY PAYMENT CLEAR MY ACCOUNT?
To have control of your rent payment schedule utilize your Tenant portal to schedule payments that work best for your personal finances. Physical rent checks are picked up or mailed to the corporate office on or around the 6th, 15th, and 22nd of each month. We are unable to determine the exact date it will be deducted from each tenant’s bank account, but checks will be deposited on the day the corporate office receives them.
HOW OFTEN DOES RENT INCREASE?
Rental increases are at the sole discretion of the Landlord. We understand that rental increases are not favorable, but are a necessary part of running a business due to rising operational costs. We truly value all our residents and greatly appreciate everyone's continued residency and take into consideration the impact rental increases have on our residents.
WHAT IS THE PROCESS FOR RE-RENTING MY APARTMENT?
Tenants wishing to re-rent (re-let) their apartment prior to the end of their lease terms must fill out a Re-Let Acknowledgement; this form must be obtained from the Property Manager. In addition, a $350.00 re-let fee will be charged. The re-let fee also applies to tenants wishing to move from one apartment or complex to another within BASCO Development. This notice does not relieve the current tenants from their rental obligations (rent, utilities, damages, etc.) until the apartment is successfully re-rented. Please note, new tenants will be subject to any rental increases under the new lease terms and are not eligible for any rent specials being offered by the company.
WHEN I AM REQUIRED TO PROVIDE MY NOTICE TO VACATE?
Tenants in a 12 month lease or longer must provide a 60-day written notice to vacate. Tenants in a month to month lease must provide a 30-day written notice to vacate. All notices to vacate are effective the 1st day of the month. For example, if you give your notice on June 16th, your notice would not be considered effective until July 1st, affectively ending your lease on July 31st or August 31st dependent on a 30-60 day notice. You may submit your notice to vacate thru your Tenant Portal. On the menu select "Contact Us" and select the blue button "Request Notice to Vacate"
WHEN CAN I EXPECT TO RECEIVE MY SECURITY DEPOSIT REFUND?
Security deposits will be returned (by the corporate office) within twenty-one (21) days after the surrender of the premises. Property Managers do not have access to these funds.
WHERE DO I PAY MY UTILITY BILLS?
Water, sewer and electric bills can be dropped off to the local utility offices, placed in the mail or tenants may set up an online account through the utility company's website. We have posted this information on our website as well for everyone's convenience under each property "Utilities" tab.
WHO DO I CONTACT IF THERE'S A POWER OUTAGE?
Please contact your local electric company, especially if the entire building, complex or surrounding area is without power. It is not necessary to contact your Property Manager or the maintenance personnel regarding this issue as it typically needs to be addressed by the electric company. In addition, the electric can be disconnected (by the electric company) for failure to pay your bill or if the account was not placed into your name prior to your move-in date. You can also utilize your electric company's interactive outage map.
WHY IS MY KEY CARD NOT WORKING?
If you wish to use the Clubhouse facilities after hours (if your complex has a Clubhouse) you must obtain a key card/fob. To obtain a key card/fob you will need to provide a $25.00 deposit (refundable at the end of the lease, if returned in good order to Management). Key cards can be deactivated for improper use of the facilities or because a Tenants renters insurance has expired.
IS RENTER’S INURANCE REQUIRED?
Yes it is required and a copy of your proof of renters insurance must be presented to Management at lease signing and each subsequent policy renewal period. You may give the e-mail or fax number of your Property Manager to your insurance Agent with permission for the Agent to automatically send to your Property Manager, the declaration of your policy, at each renewal period. Please check with your insurance Agent for more information regarding renters insurance.
WHY DO THE FIRE ALARMS GO OFF PERIODICALLY?
Fire Departments require that all fire and sprinkler alarm systems for any multi-family dwelling be tested every 1-6 months depending on each properties municipality and rules. Proper testing, inspection, and maintenance helps keep our fire and sprinkler alarm systems operating properly. If you hear an alarm go off in the hallway or in your apartment for a couple seconds, it is most likely because the Fire Department or Sprinkler Alarm Company and our staff members are testing the system. Property Managers try their best to provide advance notice, but may be unable to do so due to unpredictable schedules.
IS A PERMIT REQUIRED TO FISH IN THE POND?
No, but children must be supervised by an adult at all times. We ask that you are respectful and fish abiding by DNR fishing regulations.
WHERE DO I PLACE MY TREE AFTER THE HOLIDAYS?
Tenants must please take Christmas trees to the local landfill/city dump (depending on your municipality, check with your Property Manager if you have questions). DO NOT PLACE TREES INSIDE THE DUMPSTERS!
WHY DO "BLACK" MARKS APPEAR INSIDE MY APARTMENT?
Black marks or "sooting" can occur for two reasons; the fireplace leaks or the use of candles. Often black marks will appear in the corners and ceilings of the apartment. This occurs if the logs are not placed back correctly inside the fireplace, caulking inside the fireplace has become brittle or the seal around the fireplace glass breaks. Lastly, if candles are being used this can cause "sooting" in these areas, but may also appear throughout the entire apartment. Candles are not recommended. If you begin to see this occurring in your apartment, please put in a maintenance request so the maintenance personnel can investigate the source of the sooting.
WHAT IS A RENT CERTIFICATE?
This is a form Property Managers can fill out for tenants wishing to claim the Homestead Credit on their taxes. This tax benefit is for renters with low to moderate incomes. Renters who qualify could get back some or all of their state taxes withheld for the year. Please note, Property Managers are not required to sign or fill out this form, but typically do so as a convenience to their residents. For more information regarding this tax benefit please check with your tax preparation accountant.
ARE TENANTS RESPONSIBLE FOR REPLACEMENT COSTS WITHIN THE APARTMENT?
Yes, tenants are responsible for all costs associated with any damaged, broken or replacement items needed in the apartment (batteries, light bulbs, blinds, etc.). Please note, most replacement items are available for purchase from the leasing office. Fees for these items can be added to the rent check or a separate check or money order can be dropped off to the leasing office, or payments can be made thru your AppFolio Tenant portal. Please check with your Property Manager to see what items are on hand.
NON-EMERGENCY MAINTENANCE REQUESTS MUST BE IN WRITING!
Please login to your AppFolio Tenant portal. Paste and copy the link below to access your portal on your PC.
https://passport.appf.io/sign_in?idp_type=tportal&vhostless=true&waldo=true
If your portal is not activated reach out to Management during normal business hours for assistance.
Once logged into your portal select the Maintenance tab and select the blue "Request Maintenance" button. Fill out the on-line form, add pictures and details as necessary. Texts and voice messages will not facilitate your non-emergency maintenance requests.
Common maintenance requests we encourage our residents to complete:
- Cable junction box: located in your master bedroom closet.
- Burnt light bulbs: light bulbs are the responsibility of the tenants. Replace with the same size, type and wattage.
- Smoke or Carbon Monoxide detectors are beeping: replace batteries with 9 volt or AA.
- Increase fireplace heat: press the "ON" button on the fireplace remote (not applicable for all complexes).
- Lime scale build-up: soak kitchen sprayer and faucet and shower heads in CLR (calcium, lime & rust remover).
- “Moth flies” are present in the apartment: spray insect repellent down the laundry floor drain and cover with tape for about a week.
- Bottom outlet in living room doesn't work: the apartment may be equipped with switched outlets to facilitate lamp lights. Flip up light switch in hallway or by apartment entry door. Location of this switch varies between complexes.
- Check filter light on the air conditioner comes on: remove filter at top of unit, wash off dust build-up, pat dry and place back inside unit and press the “filter” button.
- Clogged toilets or drains: purchase a toilet plunger, not a sink plunger, and plunge as hard as you can. Plunger is also helpful for clogged sink and tub drains.
- Garage remote or key pad no longer works: you will need to change the batteries; batteries are the responsibility of the tenants. The garage remote takes a CR2032 battery and the key pad takes a 9 volt battery. If all else fails, please use your garage key (not all complexes have a garage key).
- Unpleasant odor coming from laundry room: pour 1 cup of water and ¼ cup of vegetable oil down floor drain located underneath or near washer/dryer; this creates a seal and helps eliminate gas odors from seeping out. The pipe dries out which is the cause of the odor.
- No power to appliances or breaker pops: please check the GFCI outlets-push in the "reset" button(s). These outlets are located in the bathroom and kitchen areas or check the breaker box, located behind the spare bedroom door. Flip breaker off and on to reset it.
- No power to dishwasher or dishwasher residue or dishwasher is not draining: light switch on kitchen wall or underneath kitchen sink was flipped to the “OFF” position; flip to the “ON” position. For dishwasher residue, pour 1 cup of CLR into back drain catch and let sit for 1 hour then run a full cycle on the dishwasher. Use products like Afferesh or Glisten Dishwasher cleaner as directed to remove limescale and odor. Lemi Shine is a great dishwasher booster to remove hardwater stains from dishes as well. Repeat if needed. Check the dishwasher filter for debris. The filter can get clogged and cause draining issues with the dishwasher. Dishes should be wiped/rinsed clean of food before being placed in the dishwasher.
- Garbage disposal stops working: remove any debris caught inside, press the “red” reset button underneath the disposal or place the “allen wrench” provided underneath the sink in the bottom hole of the disposal and turn back and forth to release the debris caught inside. Lastly, check to make sure the cord has not come unplugged underneath the kitchen sink.
- Garage door won't close: check both sensors on the lower left and right hand side of the garage door tracks. If these sensors fall out of alignment, the screw comes loose or something is blocking the sensors, the door will automatically raise back up as a safety feature. Please remove any cobwebs, debris or dust build-up and make sure the pull cord is tied up and not hanging loose and falling in front one of the sensors. If none of these solutions work, please try greasing the tracks and chains.
- Heat registers are cold: make sure the temperature SETTING is set HIGHER than the temperature READING in the room. You may also need to change the AA batteries inside the thermostat (does not apply to all complexes); cover pops right off. In addition, if the fireplace is on or the pilot light is lit and the temperature setting is met the heat registers will not turn on. You will need to either increase the temperature setting on the thermostat or turn off your fireplace to get the registers working. Even with the pilot light on the fireplace can raise the temperature several degrees in the apartment.
Are pets permitted on property?
No pets of any kind or visiting pets are permitted on property at all apartment locations. An exception to the pet policy will only be granted to Service Animals or Emotional Support Animals (ESA). Please note that all Service and ESA's must be approved by the Landlord.
